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Privacy policy

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 (GDPR), as well as Spanish Organic Law 3/2018, of 5 December (LOPDGDD), users of this website are informed about the privacy policy applied to the collection, processing, and protection of their personal data.

1. Data controller

  • Name: WelcoKit.com
  • Tax ID (NIF): 31265006W
  • Address: Avenida Ramón y Cajal, 2, Esc. 1, Planta 2, Pta. D, 41005 Sevilla, Spain
  • Activity: Digital Services

2. Purpose of data processing

The personal data collected will be used for the following purposes:

  • Managing the user’s registration and account on the platform.
  • Providing the contracted service (creating and managing digital guides for accommodations).
  • Handling inquiries received through contact or support forms.
  • Sending commercial communications related to the services offered.
  • Managing billing and subscription payments.
  • Generating visit statistics for published digital guides (visitors’ approximate city and country, derived from their IP address without storing it), for statistical purposes for the host only.
  • Complying with applicable legal obligations.

3. Legal basis for data processing

Personal data is processed on the legal basis of the user’s explicit consent, the performance of a contract, or compliance with applicable legal obligations.

4. Data retention

Personal data provided will be retained for as long as necessary to fulfill the purpose for which it was collected, for as long as the contractual relationship remains active, or for the period required by applicable law.

5. Disclosure of data to third parties

Personal data will not be disclosed to third parties, except where legally required or where necessary to provide the contracted services (technology providers such as server hosting, payment processing, or artificial intelligence services used to generate guide content). For guide visit statistics, the visitor’s IP address is sent ephemerally to an external geolocation service (ip-api.com) solely to obtain their approximate city and country; the IP address is never stored.

6. User rights

Users have the right to:

  • Access their personal data.
  • Request the rectification of inaccurate data.
  • Request the erasure of their data when it is no longer necessary.
  • Request the restriction of the processing of their data.
  • Object to the processing of their data.
  • Request the portability of their data.

Users may exercise their rights by sending a written request to the following email address: info@welcokit.com

7. Security measures

WelcoKit.com has adopted the technical and organizational measures necessary to ensure the security of personal data and to prevent its loss, misuse, alteration, or unauthorized access.

8. Cookies

This website uses cookies to improve the user experience. You can find more details in our Cookie Policy.

9. Changes to this privacy policy

WelcoKit.com reserves the right to amend this privacy policy to adapt it to legislative developments or changes in the services offered. Users are advised to review this policy periodically.

10. Applicable law and jurisdiction

This privacy policy is governed by Spanish law. Any dispute shall be submitted to the Courts of Seville, unless otherwise required by law.

If you have any questions about this privacy policy, please feel free to contact us at: info@welcokit.com